highly frustrated and disappointed with Edgars

this is a follow up to my last compliant to Edgars, my problem has not been sorted to date. This has been going on since 3 jan 2016. I paind my account and according to the company there is no record of this I have sent the confirmation from the bank to both persons above and to date neither of them has gotten back to me. As a paying customer, I am really disgusted with the work ethic of these employees. Its disappointing to think that a customer must go through this jus to prove a account is pain on time. I am getting calls from the call centre asking for payment when my account is paid on time. these people should do the jobs they are being paid for. This is my final effort with Edgars, if I donot get this problem solved immediately i will have no choice but to take legal actions against the company.