tM
thabiso M
1 reviews | Active since Oct 2014
30 Nov 2015, 12:56
High Billing
As a loyal customer of Edgars ,I don't appreciate the service I'm getting.<br> <br> For the past several month I have been getting a billing <br> that I don't know of . And also trying to cancel it . The <br> service that I'm getting ,I don't know and did not sign for it<br> <br> I would like to be compensated my money back
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Replies (1)
Edgars's replyOfficial
01 Dec 2015, 11:08Hello thabiso7194,
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel Mobile Content and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel Mobile Content and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply01 Dec 2015, 11:08
Official
Hello thabiso7194,
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel Mobile Content and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised we have referred this query to the RMCS department to cancel Mobile Content and reverse the amount debited. We sincerely apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,