1 reviews | Active since Apr 2011
Hidden costs with cellphone insurance
<p><br />I am furious at the moment. I just received a call that my phone has been returned after I sent it in for repairs. I pay R 150 a month for insurance on my phone through edgars. Now I am told I must pay R800 access. Please show me where it states I must pay access??? If I had known this I wouldnt have taken insurance from edgars nor would I have sent my phone in because I could have paid the R800 to repair shop to repair my phone. This is pathetic and I want answers and my phone.</p>
Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the cell phone insurance query . We will like to liaise with the correct store management on the matter reported by our valued customer.Please find the below reference number for your email***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***
Please forward us the name of the store that you visited, so that we may be able to contact them on your behalf and may be able to action the cell phone insurance query . We will like to liaise with the correct store management on the matter reported by our valued customer.Please find the below reference number for your email***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***
It has now been 2 weeks and still no response!
It has now been 2 weeks and still no response!
It is 3-weeks later and still my problem is not resolved. A lady called joy called me and said I must call hollard. She gave me a no and said its hollards no. Well it wasnt. I tried calling back and I was told she was not available and left a message. That was a week ago. Im stil waiting. So another week has past and I still dont have my phone back. This is very frustrating
It is 3-weeks later and still my problem is not resolved. A lady called joy called me and said I must call hollard. She gave me a no and said its hollards no. Well it wasnt. I tried calling back and I was told she was not available and left a message. That was a week ago. Im stil waiting. So another week has past and I still dont have my phone back. This is very frustrating
Good day,
It has been a month and I have still not received assistance!! A lady called Joy called me last week and advised I need to call holloard. First of all its not for me to call Hollard. I pay Edgars for a service, not Hollard. They are contracted by you. None the less i tried calling them with the 2 numbers she provided and both numbers were incorrect. I am getting quite P*ssed with the lack of service i am receiving from Edgars. I expect a call from Joy or her manager regarding the below by close of day TODAY, Tuesday, 2 May 2017, as this is shocking. I have spent almost R100 calling to get absolute nowhere. And i have been without my phone for a month now.
If Edgars is not willing to assist i will have no other option but to call the consumer protection board to receive assistance.
Good day,
It has been a month and I have still not received assistance!! A lady called Joy called me last week and advised I need to call holloard. First of all its not for me to call Hollard. I pay Edgars for a service, not Hollard. They are contracted by you. None the less i tried calling them with the 2 numbers she provided and both numbers were incorrect. I am getting quite P*ssed with the lack of service i am receiving from Edgars. I expect a call from Joy or her manager regarding the below by close of day TODAY, Tuesday, 2 May 2017, as this is shocking. I have spent almost R100 calling to get absolute nowhere. And i have been without my phone for a month now.
If Edgars is not willing to assist i will have no other option but to call the consumer protection board to receive assistance.