Hi Sense phone 4602

Hi<br> <br> i bought a phone on the 28/08/15, i returned the phone on the 28/09/15 for repair, i went to follow up a week later and was told the phone was in for repair, 3 weeks later i received a call from the store notifying me that the phone was still in their store and had issues with delivery service, i asked them to give me a new phone or refund me, which the department manager told me it was impossible for them to do so.<br> <br> I received another call on the 7/11/15 saying i should bring all accessories to be able to received a new phone, i did so, even today im still waiting.<br> <br> kindly assist as its been long without a phone i had to buy another phone to be mobile which was a waist of my money<br> <br> IMEI ***<br> kind regards