Here we go again..............
<p>Took my phone in for repairs last year October. Paid access for a phone that was not fixed while in the store the phone was tested and only to find out itz still not working. Phone was send in again less than a week got a call saying it can't be fixed I need to select a new phone. But before the phone was send it the second time I told the assistant Palesa what type of phone I want which is a Sony Z5. She send and email to some guy Mohammed telling him what type of phone I want. He send a email back stating he can't get it I should take a phone that is cheaper than my previous phone. Clearly that does not make sense. Went back last Friday to find out if there is any news about the phone and wow to my surprise nothing all I got was 'no there's nothing' from Palesa. Did any communication from the store other than me calling the store to find out if they got the phone. Such a big company that can't source a phone for a customer. So Edgar's you say under new management but it does not look and feel like it. Its the same story with this company. Its not the first time I had problems getting a phone. Last time I waited 9months so I'm sure this time it will be a year. Get your act together period I'm your customer</p>
We have escalated the complaint to the Edgars South gate mall management to address as our valued customer is not happy about the cell phone repairs query as it has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars South gate mall management to address as our valued customer is not happy about the cell phone repairs query as it has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars South gate mall management to address as our valued customer is not happy about the cell phone repairs query as it has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars South gate mall management to address as our valued customer is not happy about the cell phone repairs query as it has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,