BD
Bruce D
1 reviews | Active since Feb 2011
22 Jun 2015, 11:27
Help me with an exchange.
I bought 2 jeans and took one with me to the Australia and came back over the weekend. I came in to return the jean I didn't take with me or wear. Customer service agent tells me that because it was bought more than 30 days ago I can't return it. Then I asked for a gift voucher from Edgars so I can only spend the voucher at Edgars since I have paid for the item already. Eyes are rolling and nobody knows what to do or nothing. What's the problem? I understand that I can't return it so give me a gift voucher so that I can spend the money with you again.
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Edgars's replyOfficial
22 Jun 2015, 17:33Hello chilipip,
Thank you for bringing this matter to our attention. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we do not return or refund outside 30 days. We have referred this query to the store manager to address, and if the system price of the jean has decreased, then you will get that amount on the gift card.
The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we do not return or refund outside 30 days. We have referred this query to the store manager to address, and if the system price of the jean has decreased, then you will get that amount on the gift card.
The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,
Edgars's reply22 Jun 2015, 17:33
Official
Hello chilipip,
Thank you for bringing this matter to our attention. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we do not return or refund outside 30 days. We have referred this query to the store manager to address, and if the system price of the jean has decreased, then you will get that amount on the gift card.
The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. Kindly note our refund and exchange policy is part of the service we render to our customers. Please note we do not return or refund outside 30 days. We have referred this query to the store manager to address, and if the system price of the jean has decreased, then you will get that amount on the gift card.
The store manager will be in contact with you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience team.
***
Best regards,