em
eugene m-johnson
1 reviews | Active since Nov 2009
22 May 2015, 09:37
Hello! Waaaaar is julle?
I was in Edgars Oudtshoorn, 14.05.2015 in need of a pair of Cats boots. Looked, around, and needed some assistance......,all I could see(from the minute I entered the store) many,many security personnell, very efficient in watching me. After waiting , and looking for about 30 minutes, I approached the one single assistant at the perfume section, and asked for her help. She indicted to me that she was the only person on the floor, butwould gladly assist me,WHICH SHE DID.Unfortunately the boot I was looking for was not available. I asked about the UNAVAILABILITY OF FLOOR-STAFF..... \this she said is what it is most of the time". Understaffed Edgars in Oudshoorn? Come on guys"
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Edgars's replyOfficial
23 May 2015, 09:56Hello moana,
Thank for bringing this matter to our attention. Please be advised all concerns raised o this query was referred to the store manager to address. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs. Please note the store manager will make sure that there is more staff on the floor especially during busy hours. We apologise for the overall experience, but we promise you a more pleasant experience next time you visit to our store.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Thank for bringing this matter to our attention. Please be advised all concerns raised o this query was referred to the store manager to address. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs. Please note the store manager will make sure that there is more staff on the floor especially during busy hours. We apologise for the overall experience, but we promise you a more pleasant experience next time you visit to our store.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Edgars's reply23 May 2015, 09:56
Official
Hello moana,
Thank for bringing this matter to our attention. Please be advised all concerns raised o this query was referred to the store manager to address. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs. Please note the store manager will make sure that there is more staff on the floor especially during busy hours. We apologise for the overall experience, but we promise you a more pleasant experience next time you visit to our store.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***
Thank for bringing this matter to our attention. Please be advised all concerns raised o this query was referred to the store manager to address. Customers are the life blood of this organisation and it is our daily mandate to satisfy their needs. Please note the store manager will make sure that there is more staff on the floor especially during busy hours. We apologise for the overall experience, but we promise you a more pleasant experience next time you visit to our store.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number,
Kind regards.
Edcon customer experience team.
***