TZ
Thabani Z

1 reviews | Active since Dec 2015

06 Dec 2015, 08:37

HELL WITH EDGARS

I am a new customer with edgars but in that time the hell I've gone through because of their sales is unbelievable..When I activated an account with them they bombarded me with sales campaigns...after speaking to a gentlemen who sold me insurance under false pretence my payments sky rocketed. Immediately I found out I went to them after a long call to the call centre the services were cancelled but I was still charged for a service that I never wanted. They then **** and said to me the charge was reversed to my surprise no such reversal was made as my instalments kept on rising...<br> I'm not certain why they would not reverse if I came back the very first month when I came back to them...I guess they are saying we must pay for whatever they want to charge us.<br> Requested to listen to a call after but was placated with more lies being re-assured that the charge would be reversed..It's been 2 months and still funds are not reversed and it will again take 7 working days to get a call retrieval..(what's been happening for a the past month?....why all the lies??)<br> I'm still waiting for the response and a reversal of a charge brought forward by a service I never agreed to...<br> CAN YOU BELIEVE

0
Replies (1)
Edgars
Edgars's reply07 Dec 2015, 13:32
Official
Hello Khuzeni,

Thank you for bringing this matter ton our attention. We do apologise for the inconvenience caused.

Kindly be advised that the club membership was cancelled and reversed as per your request.

Kindy refer to your current account statement.

For further assistance, kindly contact our accounts department on ***.

The reference for your query is as follows: ***/GO

Thank you for your patience.

Regards,
Customer Experience Team
***

Best regards,