sC
shereen C
1 reviews | Active since Nov 2011
22 Aug 2015, 10:37
HEIGHT OF INCOMPETENCE
ACC NO. *** STATEMENT PERIOD 07/05/15 SMS AIR SUBSCRIPTION & CELL AIRTIME SUBSCRIPTION FEE ADDED TO ACCOUNT WITHOUT PERMISSION. ON 26/05/15 9:50AM SPOKE TO PHEMELO REF ***. 1/07/15 10:15AM SPOKE TO SIYABONGA. REF ***. 2/08/15 9:25AM SPOKE TO MICHAEL REF ***. REQUESTED CANCELLATION ON THIS SUBSCRIPTION, TO DATE STILL NOT CANCELLED, AND CURRENT STATEMENT STILL SHOWING SUBSCRIPTION AND ARREARS. PLEASE HELP.
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Edgars's replyOfficial
24 Aug 2015, 16:20Hello shereen@,
Thank you for notifying us of the Air time Subscription that is enrolled on your account without your consent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the RMCS department and cancel and reverse the amount debited. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require to know the balance of your points, you may contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the Air time Subscription that is enrolled on your account without your consent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the RMCS department and cancel and reverse the amount debited. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require to know the balance of your points, you may contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply24 Aug 2015, 16:20
Official
Hello shereen@,
Thank you for notifying us of the Air time Subscription that is enrolled on your account without your consent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the RMCS department and cancel and reverse the amount debited. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require to know the balance of your points, you may contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the Air time Subscription that is enrolled on your account without your consent. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to the RMCS department and cancel and reverse the amount debited. We apologise for the overall experience. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require to know the balance of your points, you may contact us on the below number.
Kind regards.
Edcon customer experience team.
***