MS
MacPhillip S
1 reviews | Active since Sept 2012
04 Jun 2015, 18:09
Head office refusing to refund my money
I have over paid my edgars account in April 2015 and contacted edgars sandton city and we have sent the required documents to the head iffice on the 29th April. 3 months later no response. They claim to have called me but i have no voice mail or sms or email. Can you please stop making excuses and give me what is mine? Due to this bad service i am certainly closing this account and going somewhere where they will treat me with respect.
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Edgars's replyOfficial
06 Jun 2015, 14:25Hello MacSeg101,
Thank you for raising your concerns with us. Kindly note we have referred your query to the accounts department to address. We apologise for the overall experience, but your credit balance will be given to you shortly.
Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Kindly note we have referred your query to the accounts department to address. We apologise for the overall experience, but your credit balance will be given to you shortly.
Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Edgars's reply06 Jun 2015, 14:25
Official
Hello MacSeg101,
Thank you for raising your concerns with us. Kindly note we have referred your query to the accounts department to address. We apologise for the overall experience, but your credit balance will be given to you shortly.
Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. Kindly note we have referred your query to the accounts department to address. We apologise for the overall experience, but your credit balance will be given to you shortly.
Concrete feedback will be given to you shortly.
Your reference number is as follows: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty
Kind regards.
Edcon customer experience team.
***