DL
Dimakatso L
1 reviews | Active since Mar 2014
11 Apr 2016, 10:36
He refused to exchange my daughters pants saying
I had bought R6000 clothes for my daughter in December 2015,so as i keep dressing her i realised some of the clothes like the white pants will be smaller and she hasnt wore them.I wnt to the store on saturday to return those that she never wore but when i got to the store the cashier was willing to help but Mpho the store manager had rudely refused and didnt reason with me. He had only told me they have a 30 days rule which i was not told about and which i didnt see on the slip but he had taken a board out of the cupboard with a fine print to show me the rule and that is when i was returning the pants not when i was buying.
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Edgars's replyOfficial
11 Apr 2016, 16:16Hello 1Kea-Rato,
Thank you for raising your concerns with us. We must apologise for the unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Please note this is the part of the Edcon policy which is communicated to all customers on the reverse side of the till slip.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. We must apologise for the unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Please note this is the part of the Edcon policy which is communicated to all customers on the reverse side of the till slip.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Edgars's reply11 Apr 2016, 16:16
Official
Hello 1Kea-Rato,
Thank you for raising your concerns with us. We must apologise for the unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Please note this is the part of the Edcon policy which is communicated to all customers on the reverse side of the till slip.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. We must apologise for the unpleasant experience in store .We are currently liaising with the store manager regarding our refund and exchange policy.
Please note this is the part of the Edcon policy which is communicated to all customers on the reverse side of the till slip.
Once we have received feedback further communication will be sent to you. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***