AS
Alison S
1 reviews | Active since Mar 2009
16 Oct 2015, 12:07
haven't has a statement for 3 mmonths
I have not received an account for 3 months, I was registered on the old website and could check it there. Each time I try to get it, it says I have the incorrect password, each time I ask for a reminder, I get absolutely nothing. Id my account is not paid on the day, I am phoned immediately and asked when am I going to pay, maybe I should not pay, wait till I'm asked when I am going to pay and I will say when I get a statement!!!
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Edgars's replyOfficial
19 Oct 2015, 17:44Hello dhnjkhrj,
It is with great displeasure to hear of the overall experience. Please be advised you need to re-register on the new website and you will be able to view your statements. We have also updated the system so you may receive electronic statements. We apologise for the overall experience. The statements for the past three months have been emailed to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. Please be advised you need to re-register on the new website and you will be able to view your statements. We have also updated the system so you may receive electronic statements. We apologise for the overall experience. The statements for the past three months have been emailed to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Edgars's reply19 Oct 2015, 17:44
Official
Hello dhnjkhrj,
It is with great displeasure to hear of the overall experience. Please be advised you need to re-register on the new website and you will be able to view your statements. We have also updated the system so you may receive electronic statements. We apologise for the overall experience. The statements for the past three months have been emailed to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear of the overall experience. Please be advised you need to re-register on the new website and you will be able to view your statements. We have also updated the system so you may receive electronic statements. We apologise for the overall experience. The statements for the past three months have been emailed to you.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***