Have to keep sending bank statements

What a waste of time trying to apply for a account on edgars online application, sent everything as requested, and keep getting emails and sms stating I must send latest 3 months bank statements, I have sent it like 4 times as how they stated using the ID number as the reference. I called them up this morning and the lady just does not understand when I'm telling her I sent it 3 times. I yold her to delete my application as I can't deal with a company like this