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Elmarie H

1 reviews | Active since Sept 2015

04 Sept 2017, 20:03

HAVE TO BEG FOR MY OWN MONEY

On 31 July 2017 I went to pay my monthly installment at an Edgars store. I usually pay EFT, but my internet was out of order during this time. The lady at the accounts department told me that I have paid up till that date the amount of R4100-00 too much and that I can contact Head Office to ask for the money to be deposited into my personal account. I phoned Edgars Head Office Ref nr . ********** 0298/GO where upon they advised me via sms to fax a copy of my ID and a bank statement to ********** 702 which I did. The fax was received by them. The following day I recieved another sms, where they asked me for proof of payment of the R4100 before they can deposit the money into my bank account. This is payment done over the last two years. Do they have any idea how many pages that is and how much it will cost to fax all those pages to them. THEY were the ones in the first place who told me that I have a minus balance of R4100-00, otherwise I would never have known it. I therefore ask for the money to be transferred into my bank account without any further delay. They have all my details on the fax I've sent them. It's very annoying that I have to basically now beg for my own money.

0
Replies (4)
Edgars
Edgars's reply05 Sept 2017, 09:33
Official

Kindly furnish us with your account or ID number on ***so that we may liaise with the accounts team regarding the payment reversal request . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***

EH
Elmarie H's update11 Sept 2017, 11:17
Reviewer Update
This was the answer I received and still haven't received my money or had anybody contact me. This is the most disgusting experience I ever had with Edgars. Contact me and pay me my money. I am not going through anymore redtape of sending faxes etc, as you already have all my information. It is very clear in the undermentioned email, that my complaint was NOT read as it clearly says R4100.00 and here they are requesting a clear copy of my ID if the amount is more than R5000. Please read my email and pay my money. Albert Sithole Sep 7 (4 days ago) to me Good day Ms wart Account Number: ********** ********** 90250 In response to your email received, please accept our sincere apology for the inconvenience caused by not resolving your complaint timeously. According to our records no documents were received, kindly provide us with the following documents for your refund request to be processed: A clear copy of your identity document If the amount being refunded is more than R5000.00, please note we require a certified a copy of your identity document A copy of your bank statement A letter requesting the refund Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details. Albert Sithole Customer Services Administrator | Regional Credit Office Johannesburg | Edcon Financial Services Telephone +27 86 ********** | Fax 27 86 ********** | Email ********** This message is subject to certain restrictions and qualifications which are contained in our email disclaimer which is available on our website at www.edcon.co.za/Edcon/Disclaimer or from the Group Secretary on (011) ********** . The disclaimer also provides our corporate information and names of our directors as required by law. The disclaimer is deemed to form part of this message in terms of Section 11 of the Electronic Communications and Transactions Act, 2002. P Please consider the environment before printing this email and/or any related attachments
EH
Elmarie H's update11 Sept 2017, 11:18
Reviewer Update
And this was my answer to the abovementioned email to which I have up to date had no response : I am NOT going to fax the requested documents again and pay again. It was faxed to ********** 702 and received. If you read my mail, you should have noticed that the amount is R4100.00, R4132.77 to be exact and not exeeding R5000. Find attached screenshots. Petro Swart.
EH
Elmarie H's update12 Sept 2017, 23:57
Reviewer Update
Still not received any response. Disgusting. Pay my damn money. Or do you want to see how much interest you can gain on my money????