Have been waiting for over a month to receive confirmation of account being closed

On the weekend of 22 September 2018, I went into the Baywest store to pay up and close my account. I requested confirmation of my account being closed. The person assisting said that it would take 48 hours to process and that it will be emailed to me. This is so that I can be sure that the account is closed and that my credit record is updated accordingly.

I never received the confirmation. It was never sent.

I called the Customer Service line on 29 September 2018 and spoke to Aneesa who blamed a system error for me not receiving confirmation of my account being closed. She promised to have one sent to me within 48 hrs.

Till today 1 November 2018 I have not received confirmation of my account being closed (yet they can conveniently still email me marketing and promotional material). And my credit record still reflects that I have an Edgars account, which means it was never updated on the credit bureau/properly closed by Edcon! I fail to understand how it takes less than 30 minutes to open an Edcon account, but it takes more than a month to close/confirm it is closed.