Hassle in closing my account

I have an Edgars account for over 20 years,in the past 6 years I have been in an abusive relationship and I have been telling myself it will get better however its getting worse. If its not unauthorized purchases on my account its bad customer service. So now I want to close my account its a hassle to do so, I am being sent from one end to the other. The attitude I got from this 1 lady from Benoni Lakeside Mall is pathetic, I think she is the supervisor. She did not respect my privacy and the privacy of others for that matter and instead of assisting with closing my account she just wrote details on the piece of paper and INSTRUCTED me to contact the set departments to close my account. I've been calling the departments yet I'm failing, I lost count of the number of times that I have been calling *** number and I keep being referred to *** client and they cannot assist me with anything. I will be sending emails through to close the account however I cannot be provided with a turn around time. No sense of urgency and not eager to serve is what I observed from the Supervisor, cashier named Ruth Mando was very eager to assist(Well done Ruth) yet the supervisor was not

Contact Numbers: *** Name:M Mahlangu