Has My Phone Since April 2014 Still Not Repaired!

In April 2014 my new Samsung S3 mini had fallen into water, which I pay insurance for had been sent for repairs with your insurance group! Unfortunately we were **** to by your workers that it was a technical problem and sent it off to MTN! Once we received the phone back,not fixed, did they send it to the insurance group. They sent the phone back still not fixed! We sent it back! When I inquired about the me the warranty period is over but they had my phone from two months of purchase date! Meaning I have not had my phone repaired for a year! This is pathetic service from a company who demands payment every month and put you through to ITC as soon as you dont pay your account but for what? A ****py service in return! They Edgars cell phone department is not willing to help so who will? I might have to wait two years to get my cell phone.