AC
Anna C

1 reviews | Active since Dec 2012

27 Nov 2015, 13:40

Harrassment on an alledged Edgards account

Can EDGARS please ensure that their Collector Anthony Richards & Associates, stop phoning me pertaining an account held by another person. Your collectors keep on phoning me on my cell and also at work insisting to speak to Mrs Coetzee. I AM NOT ANNELIE COETZEE with a birthdate in 1971.<br> I do not know HOW YOU got my contact details or your collectors but the more I tell them to go back to you, EDGARS, the more they phone me and send sms'es. I AM NOT A CLIENT OF YOURS > I DO NOT HAVE ANY CLOTHING ACCOUNTS.<br> What your Collectors are doing is nothing BUT harassment of an consumer as defined in terms of the Protection against Harassment ACT and at that a person who is not even your client.<br> They phone and send sms'es on ref ***.<br> Sort your Collectors out otherwise I shall report them to ADRA and EDGARS to the OMBUD in the alternative sue EDGARS for damages as your collectors who are your agents infringe on my right to privacy and take up my time- day and night.<br> Get your account and consumer information straight at ARA failing which I shall pursue against EDGARS and it shall cost me nothing seeing that I do work at an attorneys firm which do specialize in consumer rights .

0
Replies (1)
Edgars
Edgars's reply30 Nov 2015, 11:07
Official
Hello ACoetzeeClark,

It is with great displeasure to hear that you receiving collections phone calls that are not meant for you.

Please be advised that you query has been submitted to our regional credit office for investigation purposes. Upon their findings direct feedback confirming action plan will be communicated to you within the next 48 working hours.

Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***