CM
Cindy M
1 reviews | Active since Jul 2009
02 Sept 2015, 08:12
Harrassment
After waiting for more than 15 minutes at the till point que , as I was walking out the store , this female guard called me to stop. She was very loud too! She said I must open my bag , which I did but noo that was not enough for her , she snatched it from me and furiously searched it. She was going through my stuff item per item. She mixed up everything in there , and left it all so messed up. I mean if I had ****** something wouldn't the alarm go off on my exit? Did she had to dig her hands in my personal stuff like that ,that was so disrespectful!!! I have worked for Edcon for 5 years I dont think there is something that I would never afford at their stores! I went to car park , couldnt find my keys in the bag I had to go back to check if it hadn't dropped on the floor. That was so barbaric and IF SHE EVER TRIES THAT STUNT WITH ME..IF SHE EVER DARES TO TOUCH MY STUFF LIKE THAT!!!! SHE WILL FACE MY WRATH! DAMNIT!!!
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Replies (1)
Edgars's replyOfficial
04 Sept 2015, 12:15Hello mumbo1234,
Thank you for notifying us of the ********* behavior from the security guards. Edcon sets high standards for the service rendered to our customers, and any service not indicative of our standards should be addressed accordingly. Please note Edcon has earned the right to search customer's personal belongings. However, it is a manner in which it is done that is important. The store manager was notified and we assure you concrete feedback will be given as this matter was supposed to be handled in a different light.
The reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the ********* behavior from the security guards. Edcon sets high standards for the service rendered to our customers, and any service not indicative of our standards should be addressed accordingly. Please note Edcon has earned the right to search customer's personal belongings. However, it is a manner in which it is done that is important. The store manager was notified and we assure you concrete feedback will be given as this matter was supposed to be handled in a different light.
The reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply04 Sept 2015, 12:15
Official
Hello mumbo1234,
Thank you for notifying us of the ********* behavior from the security guards. Edcon sets high standards for the service rendered to our customers, and any service not indicative of our standards should be addressed accordingly. Please note Edcon has earned the right to search customer's personal belongings. However, it is a manner in which it is done that is important. The store manager was notified and we assure you concrete feedback will be given as this matter was supposed to be handled in a different light.
The reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for notifying us of the ********* behavior from the security guards. Edcon sets high standards for the service rendered to our customers, and any service not indicative of our standards should be addressed accordingly. Please note Edcon has earned the right to search customer's personal belongings. However, it is a manner in which it is done that is important. The store manager was notified and we assure you concrete feedback will be given as this matter was supposed to be handled in a different light.
The reference number:***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,