1 reviews | Active since Apr 2013
Harrasment from extremely rude staff
<p>This morning at 07:30 while friving to work I was called by an Edgars collection agent (from (011) ********** ) who reminded me that a payment was due on my Edgars account. Despite the fact that I think it is downright rude to phone out of business hours I was nonetheless civil and the matter was sorted out. At 08:02 I received yet another call from SILINIDLE who went through the whole script again. I told her that it was my second call this morning and did I now owe double?? She handled the call in a most disgusting manner and was rude and arrogant. After again enquirying as to why I recieved two calls in the space of 30 minutes SHE TOLD ME THAT I WOULD KEEP GETTING CALLS UNTIL I PAID. (Please listen to the call recording - This woman should NOT be customer facing).</p> <p>Egdars sucks.</p>
We thank you for bringing this matter to our attention. Service is a priority at Edcon and we must apologize for this lapse in service. We have escalated the complaint to the Collections management to address as our valued customer is not happy that the staff members called early in the morning and sounded very unprofessional when requesting you to make accounts payments, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at Edcon and we must apologize for this lapse in service. We have escalated the complaint to the Collections management to address as our valued customer is not happy that the staff members called early in the morning and sounded very unprofessional when requesting you to make accounts payments, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The Collections management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.