LA
LYNNET A

1 reviews | Active since Aug 2009

15 Dec 2016, 15:18

harrased by edgars collections dept

<p>I have a ***** case on my account ( ********** ********** 43247) that was supposed to have been closed and informed edgards via Hello Peter and was given reference number is ********** 190/GO) . while the investigation is going on, your collections department ( Ref : C38) is terrorising me with threats of legal action and blacklisting. this account was aid up while I was under debt review and should have been closed in May 2015. I made follow-ups to have the account closed and I had a refund due which was paid on 25 June 2016 and still the account was not closed. the ********** activity was on 6 July 2016. Please SOMEONE, inform your collections department to STOP while you sort out this matter.</p>

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Replies (1)
Edgars
Edgars's reply21 Dec 2016, 17:12
Official

We have received your concern and the Collections team have to make certain the all Edcon accounts are manned properly on a monthly basis hence the calls.

We apologise again for the frustrations incurred

Kind regards,

Customer Experience Team

Call Centre: ***.