Harassment from Edgars Billing
On Tuesday 05/08/17 I went to pay my account at Edgars Lephalale mall, but their system was down and I couldn't pay. I had planned to go back the next day but I was unable to. On Thursday 07/08/17, I then recieved a call from Edgars bill collectors harassing me and telling me I need to make payment arrangements. Despite my trying to explain what happened there lady was having none of it and screaming and shouting. I had to drop that call. Eventually another person called and I explained the same thing to them. The treatment I got today has made me think of closing this account because I have never missed a payment, my account is always up to date and this happened because their system was not working but it became my fault. Very disgusted by the rude treatment.
We have escalated the complaint to the Collections management to address as our valued customer is not happy that they were rude over the phone even though the systems were offline in store when you wanted to make account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Collections management to address as our valued customer is not happy that they were rude over the phone even though the systems were offline in store when you wanted to make account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Collections management to address as our valued customer is not happy that they were rude over the phone even though the systems were offline in store when you wanted to make account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Collections management to address as our valued customer is not happy that they were rude over the phone even though the systems were offline in store when you wanted to make account payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,