1 reviews | Active since Nov 2016

02 Nov 2016, 14:56

Harassment for an Unknown Account

<p>Last year End of September it came to my attention that there was an account opened under my name at Edgars and I went to the nearest store to enquire about that and I told you guys that I never opened that I account. I was then asked to bring a n Affidavit from SAPS, ID and also fill in some forms stating that I did not open the account, I did all the and I am now waiting for you guys to tell me the results of your investigation but all you do is calling me and harrassing me about something that I do not even not and I have to explain the same thing over and over again. I never even recieved a single call from you guys updating me about the investigation, all you care for is money. Guys I am sick and tired of this whole thing, please urgently get back to me with sound investigation results and stop calling me and asking me to pay for something I do not know its not nice. </p>

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Replies (1)
Edgars
Edgars's reply03 Nov 2016, 11:00
Official

Thank you for bringing this matter to our attention. We are so sorry to hear this has happened to you. We have escalated your query to our ***** department to fully investigate on this matter.

Upon investigation feedback will be provided. Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,