Harassment by staff member
<p>Me and my friend went to your store in Loch Logan Bloemfontein yesterday at about 14h00. We were approached by Hlangani after we already overheard him talking to another customer about your account and benefits etc. When he approached us my friend politely told him "No I am not interested" whereafter he kept on harasing her about this. She then again told him "Sir I am not interested" whereafter he rep**** "You are such a disappointment. You just wanna.........." There the conversation stopped from his side as I then stepped in immediately and asked "You just wanna what?" he just then turned his back clicked his tongue and walked away. THIS IS NOT ACCEPTABLE!!!!!!!!!!!!! Is this a case of ****** or just plain rudeness??</p>
We have escalated the complaint to the Edgars Loch Logan Bloemfontein management to address as our valued customer is not happy that the consultant was not professional when assisting our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Loch Logan Bloemfontein management to address as our valued customer is not happy that the consultant was not professional when assisting our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Loch Logan Bloemfontein management to address as our valued customer is not happy that the consultant was not professional when assisting our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,
We have escalated the complaint to the Edgars Loch Logan Bloemfontein management to address as our valued customer is not happy that the consultant was not professional when assisting our valued customers, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***
Best regards,