MK
Michelle K
1 reviews | Active since Jan 2014
11 Dec 2015, 14:54
Harassment and Bullying!
I'm now getting totally fed up of with call centre agents, with the amount of calls and voice messages to my cell phone, It's harassment really. I politely declined months ago to the new rewards programme being offered to account holders, only to have the number of phone calls increase with every week that goes by! <br> I will not be bul**** or harassed into buying your product. Either my name gets taken off your data base or i will lay a charge at the police station.
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Edgars's replyOfficial
15 Dec 2015, 10:50Hello MichellePres,
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt out to the marketing department. Please be advise a note has also been made on your account that you do not want financial services. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt out to the marketing department. Please be advise a note has also been made on your account that you do not want financial services. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply15 Dec 2015, 10:50
Official
Hello MichellePres,
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt out to the marketing department. Please be advise a note has also been made on your account that you do not want financial services. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your apprehensions with us. Kindly note we have send a request for an Opt out to the marketing department. Please be advise a note has also been made on your account that you do not want financial services. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***