GL
Gerrard L
1 reviews | Active since Apr 2016
07 Mar 2019, 15:08
Harassment
Just be harrassed by telephone and sms for an installment that has been paid .I am getting tired of your call centre and also the sms telling my account is not paid when it is. Please bear in mind I dont need this account and my purchases are always settled within 3 months. Get your facts in order as I pay via Fnb Eft to your fnb account which should reflect quite fast.
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Replies (1)
Edgars's replyOfficial
07 Mar 2019, 15:59Dear Gerrard
Thank you for making contact with us regarding your account payment .
Please accept our apologies for the frustrations caused .
Kindly note that the payment is not reflecting on your account profile hence the sms notifications are being sent to you for payment .
Once we receive your proof of payment we will escalate your query to the relevant department to trace the payment and allocate it immediately .
Thank you for your valued custom.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us regarding your account payment .
Please accept our apologies for the frustrations caused .
Kindly note that the payment is not reflecting on your account profile hence the sms notifications are being sent to you for payment .
Once we receive your proof of payment we will escalate your query to the relevant department to trace the payment and allocate it immediately .
Thank you for your valued custom.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edgars's reply07 Mar 2019, 15:59
Official
Dear Gerrard
Thank you for making contact with us regarding your account payment .
Please accept our apologies for the frustrations caused .
Kindly note that the payment is not reflecting on your account profile hence the sms notifications are being sent to you for payment .
Once we receive your proof of payment we will escalate your query to the relevant department to trace the payment and allocate it immediately .
Thank you for your valued custom.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us regarding your account payment .
Please accept our apologies for the frustrations caused .
Kindly note that the payment is not reflecting on your account profile hence the sms notifications are being sent to you for payment .
Once we receive your proof of payment we will escalate your query to the relevant department to trace the payment and allocate it immediately .
Thank you for your valued custom.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,