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udele G
1 reviews | Active since May 2013
08 Mar 2016, 16:42
HARASSMENT
I was ****** in an Edgars store about two years ago, everything was taken, my wedding ring to the value of R55 000 ******. I called and sent e mail after e mail, but NO ONE replyed. There wasn't even a phone call to apologise, since it took place inside the store. However I did not pay my account for ONE month and yourll harassed me, like I was going to absconde the country. Please can someone have the decency to explain how that works.
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Edgars's replyOfficial
09 Mar 2016, 16:27Hello pear1,
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had at our Edgars Johannesburg City store.
As discussed telephonically please be advised that your query is referred to our regional manager and the stores management team as requested to address all concerns in regards to your experience. . Feedback confirming resolution will be provided to oyu within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had at our Edgars Johannesburg City store.
As discussed telephonically please be advised that your query is referred to our regional manager and the stores management team as requested to address all concerns in regards to your experience. . Feedback confirming resolution will be provided to oyu within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply09 Mar 2016, 16:27
Official
Hello pear1,
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had at our Edgars Johannesburg City store.
As discussed telephonically please be advised that your query is referred to our regional manager and the stores management team as requested to address all concerns in regards to your experience. . Feedback confirming resolution will be provided to oyu within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for taking the time to send through an email. We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.
Our sincere apologies for the negative experience you had at our Edgars Johannesburg City store.
As discussed telephonically please be advised that your query is referred to our regional manager and the stores management team as requested to address all concerns in regards to your experience. . Feedback confirming resolution will be provided to oyu within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,