BG
Bruce G

1 reviews | Active since Jan 2013

15 Mar 2017, 15:09

Harassing phone calls

<p>Stop phoning me 100 times a day, and stop phoning my boss to get me to answers.I can see you are calling and I am dont want to answer.You are a nuiscance when we are busy at work.I AM NOT INTERESTED IN YOUR FUNERAL POLICY!I will iniate legal action against you if you fail to discontnue these calls.</p>

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Replies (1)
Edgars
Edgars's reply16 Mar 2017, 15:27
Official

Thank you for taking the time to send through an email.

We really appreciate your feedback as it helps us to continually improve on our service to you and enables us to identify and rectify any problem areas as soon as possible.

Our sincere apologies for the negative experience with our telesales team.

Please be advised that the above matter is referred to our telesales management team to address. Feedback confirming resolution will be provided to within the next 48 working hours.

Thank you once again for reporting your service experience.

Please find below reference number for this query:

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Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,

Customer Experience Team.

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