1 reviews | Active since Jun 2014
<p>I went to Edgars during my lunchtime today to buy underwear. I was busy looking and was approached by a male staff member. he greeted me an I asumed it's to ask if I need any assistance, so I greeted back. he then asked me if I know about the current specials, then I told him, no, I am not aware of any specials. I asked him to tell me, but he said I must follow him to the Customer care department. I asked him if it is going to take long as I don't have a lot of time, as I need to be back at work after lunch. he said it would not take long. I got to the service desk and another male staff member started to ask for a few of my personal details. I asked both of the males, why they need my details if they want to tell me about specials. One of them rep**** with, that they require my details to sign me up. I asked what it entailed and they didn't give me details, then I realized that they are actually trying to open an account for me. I made it very clear that i don't want any clothing account. It is terrible to be harassed by staff members to try and trick you to sign up for things that you don't want and especially if you are minding your own business.</p>
Thank you for highlighting the flaw during your recent visit to our store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations. We will be addressing this incident with the senior manager to prevent this from happening again.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Thank you for highlighting the flaw during your recent visit to our store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations. We will be addressing this incident with the senior manager to prevent this from happening again.***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
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