TK
Thandekile K

1 reviews | Active since Sept 2016

12 Sept 2016, 10:27

Happy customer

<p>I went to EDGARS EYETHU MALL ORANGE FARM STORE CODE 1959 a very unhappy customer regarding an issue I had with my cellphone. The gentleman by the name of Samuel did not meet me where I was, to be precis he was very calm and listen to me as the result I found myself yielding to his good level. My issue regarding my phone was not sorted immediately however he explained to me that he will have to liaise to his supervisor by the name of S’phiwe.</p> <p> </p> <p>Dealing with these two gentlemen was a very pleasant experience they made me walking to their store a valued customer. My major praise to the two gentlemen is that they were very polite, yes I would still not have been a happy customer if my issue was not resolved. Yet, their deserved good customer service would have been acknowledged by me. The point I am making is, issue resolved or not they were very polite and professional according to my standards.</p> <p> </p> <p>With that been said, I am humbled and thankful for your good customer service. I hope I was not the first and not the last to experience the service.</p> <p> </p> <p>Kind Regards</p> <p>Thandekile. (the pregnant lady)</p>

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Replies (1)
Edgars
Edgars's reply19 Sept 2016, 10:51
Official

Thank you for the wonderful compliment.

It is always great to receive such positive feedback from our customers. We are very pleased to hear of the efficient and professional service that you have received from Samuel.

We will be sure to send this to him management team.

Please find below reference number for the below query:

***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,

Customer Experience Team.

Call Centre: ***

Best regards,