Handling and repair costs

In Nov 2014, I took my phone in for repairs at Edgars Protea Glen for a phone that was not switching on... after checking batteries I took it in for repairs as the phone is insured. I was told this is not covered by the insurance and it would be sent to MTN for repairs. After getting a statement from head office as proof of purchase the phone was sent for repairs. HVRC called the shop with a R1978 quote to fix a R2000 rand Lumia 520 plus R330 handling fee. There was no response from Edgars so the phone was nearly discarded. After I followed up I was told of the costs (R2308) When I told them it was too much and to return the phone was told I need to pay the R330. <br> I was never told about the R330 cost and nowhere on the repair document does it state this.<br> ISSUE: Edgars never told me about the R330 and they kept telling me my phone was not ready everytime I inquired while they never tracked the status. <br> I want my phone back and was never told about the R330 plus R1800 is too much to fix a R2000 phone. <br> I gave them my numbers on the Edcon facebook page 2 weeks ago after their request and still no response from them. <br> All info and costs (R330) should have been communicated upfront