1 reviews | Active since Oct 2011
Handed Over - Edgars refused to cancel a service
Greetings \Edgars"<br> <br> ***/GO<br> <br> So here is the problem. Got a call from a collection agency for an outstanding edgars amount of R900<br> Impossible.<br> April 2014 I made a payment for the full amount on my account R4400 ish. (This is the amount I saw at the end of march 2014 via web login)<br> <br> Collection person David insists I have been handed over.<br> I request 2 years worth of statements to investigate ( i never used my edgars again after that last payment)<br> So after I check my account End of March 2014 beginning april interest was added R80ish.<br> So after I made the payment I had an outstanding balance of just below R100. Never knew about this.<br> Here is the bigger problem. I sent an email (which I got a reply on - [Email Removed] Demanding cancellation of the Edgars Club fees - This was beginning of March 2014.<br> Service was never cancelled they kept on adding monies to the account R500 (excl. more interest because of the increasing amounts)<br> So I owed them 900 - i spoke to collections guy"
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number will remain the same.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Your reference number will remain the same.
Kind regards,
Edcon customer experience team,
***