DN
DEDRE N

1 reviews | Active since Aug 2015

04 Aug 2015, 21:21

HANDED CELLPHONE IN FOR REPAIRS FEBRUARY 2015

I bought a cellphone from Edgars last year which become faulty, gave it in in February and I was notified via<br> phone call that it is water damaged and can not be repaired.<br> <br> i have asked the lady to sms or email the amount to be paid. so time went by, end of July i stumbled upon my <br> back cover of my blackberry only to remember that it was never returned.<br> <br> since Saturday i have phoned x4 times left twice messages for them to reply and let me know can i pick up my <br> phone and what is the amount i need to pay.....<br> <br> still waiting ...

0
Replies (1)
Edgars
Edgars's reply06 Aug 2015, 10:26
Official
Hello dedrevan,

It is with great displeasure to hear that you haven't received feedback. Please be advised we have notified management of the lapse in service and we assure you concrete feedback will be given to you shortly. We strive for excellent customer service and satisfaction. All concerns raised will be addressed accordingly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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