MM
Mabel M
1 reviews | Active since Jul 2020
30 Jul 2020, 13:52
Handbag is peeling off.
I bought a hand at Edgar's brand Nine West It was around 2018, now my problem is, it tearing off like the whole bag is falling off. I try to call thier customer service and they told me about guarantee. Please advise
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
30 Jul 2020, 15:30Good day Mabel, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Edgars Team
Best regards,
Edgars's reply30 Jul 2020, 15:30
Official
Good day Mabel, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Edgars Team
Best regards,
Edgars's replyOfficial
31 Jul 2020, 10:55Good day Mabel, Thank you for taking time to write to us.
Kindly note that the warranty/guarantee for handbags is 6 months.
Therefore we are unable to assist with the query, as you have had the product for 2 years. The reference number for the complaint is ***/GO Warm RegardsThe Edgars Team
Kindly note that the warranty/guarantee for handbags is 6 months.
Therefore we are unable to assist with the query, as you have had the product for 2 years. The reference number for the complaint is ***/GO Warm RegardsThe Edgars Team
Best regards,
Edgars's reply31 Jul 2020, 10:55
Official
Good day Mabel, Thank you for taking time to write to us.
Kindly note that the warranty/guarantee for handbags is 6 months.
Therefore we are unable to assist with the query, as you have had the product for 2 years. The reference number for the complaint is ***/GO Warm RegardsThe Edgars Team
Kindly note that the warranty/guarantee for handbags is 6 months.
Therefore we are unable to assist with the query, as you have had the product for 2 years. The reference number for the complaint is ***/GO Warm RegardsThe Edgars Team
Best regards,