SA
Samantha A

1 reviews | Active since Mar 2012

17 Apr 2015, 11:27

Had it with Edcon's incompetence!!

My goodness I am SO sick of Edcon's incompetence!!!! Firstly (and I have written separate reports for) I had huge issues with Boardmans inability to properly run a wedding registry. Now Edgars are faulty as well! I went into the store yesterday, to purchase one item of make up and a makeup brush. I was told by the sales lady that the makeup brush was R120, when I get to the counter it rings up as R370!!! So I said they must void it from my purchase as I will not pay R370 for one makeup brush (especially not one that I was told was R120!!) , it then took about half an hour, eventually sick of waiting I asked what the hold up was, she tells me \oh no there's no supervisor here so I am not sure how to void the item"";so I left. Thanks Edgars for a total waste of time and again just proving to me how utterly *********** the Edcon staff are! """

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Replies (1)
Edgars
Edgars's reply20 Apr 2015, 13:12
Official
Hello samwilliams93,

Our attempt to contact you at 12:07 PM was unsuccessful.

Kindly note we have referred this matter to the store manager as it could have been handled in a different light. The store manager will address this matter because is not our intention to mislead our customers. Please note management will revert with feedback shortly. Please accept our sincere apology for the overall experience.

Your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,