BL
Belinda L

1 reviews | Active since Feb 2011

28 Aug 2017, 16:47

Great from Shaista...

Thank you Shaista at Account Closures for resolving my query in a manner that was super professional, just and satisfactory to me. On 17th August, after our call got cut off, I called back and spoke to another lady at Account Closures. Unlike you, the lady was on the defensive and informed that I had to pay the charges and simply would not listen to reason. Lucky for me, you called me back and was able to resolve my account competently. The lady in question (do not recall her name), should take a leaf out of your book on how to deal with customers. Thank you once again.

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Replies (2)
Edgars
Edgars's reply30 Aug 2017, 15:12
Official

We are delighted to hear that you have received such commendable service from our staff Shaista. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager at customer services for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO. Thank you for your business and we look forward to your continued support.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply30 Aug 2017, 15:13
Official

We are delighted to hear that you have received such commendable service from our staff Shaista. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager at customer services for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO. Thank you for your business and we look forward to your continued support.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,