Great deal of incompetence in resolving customer issues

I have been a loyal Edgars customer for years with a credit balance of +R10k. In July 2020 I realised that my statement had an edgars club vip fee which I queried when I was contacted to make payment arrangements for my account. I stressed that I have no objections except that I need the edgars club vip to be deactivated and that I be reimbursed for the months I have paid for it, I stressed that I will pay what is due once this issue is resolved. I further asked that they provide me with proof of when I signed up for edgars vip club, to make thing easy, that way I was going to pay up for what I know. I was never assisted instead I received calls almost EVERYDAY from very rude Edgars personnel-everytime I started explaining my issue they'll drop the phone on me. It went on until Oct where one gave me an email to send my concern, I wrote a long email but NO response however harrassed everyday without fail- calls from Edgars. I decided I will pay what they had indicated I was owing in Nov which had doubled the amount indicated in July, I was very angry. Dec I was called again told am owing I asked how what, no answer was given. I escalated the matter again and have not been assisted despite follow up via email from an HQ gentleman who attempted to assist by saying if the club vip has been activate for more than 2years they will not reimburse me. He checked and confirmed that it was less than 2 years but his story then immediately changed to no you cannot be reimbursed. I asked him to reverse all the club vip charges and close my Edgars account period but hey surprizingly I am handed over to Blake&Associates.

Ms WP Mpanza