YS
Yonatan S

1 reviews | Active since Feb 2013

06 Mar 2016, 15:27

Great Customer Service from Store Manager

I am writing to commend the Store Manager of Edgars Eastgate branch, Lwazi Mkhatshwa.<br> I had an issue with a mislabeled item today and he assisted me in the most professional manner.<br> The body of the item was labelled with a certain price whereas there was a higher price on the boxes of all the same items, as well as on the system. After not having much joy with some of the customer service people, Lwazi sorted the whole thing out and gave us the lower price in a matter of minutes.<br> Lwazi has a great sense of, and value for, customer service, he is well trained on consumer rights and has a high degree of professionalism. Thank you Lwazi!

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Replies (1)
Edgars
Edgars's reply07 Mar 2016, 09:08
Official
Hello ysher,

Thank you for the wonderful compliment.

It is always great to receive such positive feedback from our customers. We are very pleased to hear of the efficient and professional service that you have received from Lwazi. We will be sure to send this to her and her management team.

Please find below reference number for this query:
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Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***