Great customer service

I received great service from Komesan PILLAY who is a customer agent at Retailability (Edgars Durban) when I requested that my account be closed and my club membership be cancelled - for the record this is because I have no need for neither the account nor the membership. Komesan escalated my request to his management for approval and immediately kept me informed. He also called me to advise that the closure process was underway and told me how long it would take. He was courtious and professional. I appreciated how quickly my request was handled. I've always been a happy Edgars customer and I will continue to shop at Edgars. I'm glad to see that things are settling down at Edgars, and happy that their stores remain open, because we have shopped at Edgars in Johannesburg and in Durban for over 40 years. Well done to Komesan Pillay and his team!