Grant Pattison called me a ****

Don't really want to give them a star but this is the only way I can send a review. The "ceo" of Edgar's Grant Pattison called me a **** after I reported ********** activities on my statement. I recently found out that I have been paying for 2 policies that I never app**** for nor agreed to or gave my permission to activate this polices. I advised of my story but he still refused to assist and kept me a ****. This is really bad service. I found out this year when I was in hospital as one of the policies are a cash back hospital plan through Hollard. There was also an insurance policy being activated last month also without my permission and my account is currently in arrears now due to these 2 policies that I never knew of. I will not let this pathetic service from Edgar's affect my credit record as I always pay my accounts on time but now due to these 2 policies I'm arrears?? This is ridiculous. I have tried to get help but in the store they tell me it's Hollard and when I call Hollard they say I need to speak to Edgar's. I'm at my wits end and had to report this poor service offered by a company I've been with for over 20 years. After emailing the Ceo Grant Pattison, and after being called a **** several times I have no choice but to report this on Hello Peter. I want my refund for all the months I've been paying for this and never agreed to it. The Ceo claims he is always for helping people but never once apologized in the email for the bad service I got from the agents in telhe store nor did he read the email properly either. I hope I am clear in stating that I will be closing my account due to this bad service after so many years. This is all it takes to make someone irate that has always only been loyal. Thank you