Gosh your call centre agents are stupid!

I still ask myself to this day why the hell do I still have an account with Edgars. Your call centre is exceptionally useless and ***********. I attempted to make a Netflorist purchase online (12/02/2018 – R189.90) using my Edgars card, however the transaction reported an error twice. So I left it as it was, now I noticed that Netflorist has in fact charged my account without any goods purchased or delivered. I have been trying to get someone who is willing to do their job to reverse these two transactions but all I get is dead ends with you email and call centre. Gosh your call centre agents are stupid, they keep transferring me and ends up hanging up the phone because they don't know what to do!