1 reviews | Active since Mar 2011
Goodbye Edgars after 50 years
<p>On 28th July 2016,I was ****med at CNA ,Benmore,into "signing"an agreement to accept a monthly service charge on my Edgars account.This was a digital signature,which is not legally binding on an agreement.</p> <p>Despite numerous telephone calls,emails and visits to Edgars,Sandton City,this matter has not been resolved satisfactorily.The manager is forever in a meeting.Emails to the accounts dept.remain unanswered.</p> <p>Even an email to the CEO of Edcon,Mr.Schreiber,has not been acknowledged!Well a fish starts rotting at the head!</p> <p>I therefore had no choice,but to close my account after 50 ye*****dgars has no clue about customer service.</p> <p>Theresia Wysoke</p> <p> </p>
Thank you for making contact with us regarding the service fees which is compulsory on all accounts. Once the agreement has been signed we cannot cancel the service fee. We apologise for the inconvenience caused to you.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
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Thank you for making contact with us regarding the service fees which is compulsory on all accounts. Once the agreement has been signed we cannot cancel the service fee. We apologise for the inconvenience caused to you.
Reference Number: ***/GO
Kind regards,
Edcon Customer Experience Team
***
