1 reviews | Active since Jul 2016
Good taste travel & eve - Unauthorised account activity
<p>For the past 3 months, I have had various debits on my account for the above mentioned service.</p> <p>I have NEVER authorised, accepted or even received a Sales call for this service. On many occasions I called in to query what this was all about, and was told it is under investigation as my complaint was 1 amongst many. I was told it will take around 2 weeks for the reversal, and that I will receive an SMS when it is processed. But I heard nothing.</p> <p>Till today I have not received an update or my reversals.</p> <p>This is unacceptable Edgars, I have been a loyal customer for years and would appreciate better service than this!</p>
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ********** 206/GO.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you regarding the Good taste and travel fee.
Please be advised at this point we cannot provide a time frame for resolution however we assure you the query will be resolved, Your patience will be highly appreciated.
Your reference number is ********** 206/GO.
Kind regards,
Edcon customer experience team,
***
Edgars, It has been a month since you responded to me on the above issue re Good taste Travel and eve - and I have had no reversals or actions taken on this!
To top it off, I now have an unauthorised monthly fee charged to my account of R22.80 - this was never autorised by myself. The cashier declined this offer for me and I signed confirming that I declined, it now looks like it was not actually declined.
What a way to treat loyal customers Edgars - I would like to know the best way forward to pay off my account (only what I actually owe) and to then close the account - I AM OUT!
Edgars, It has been a month since you responded to me on the above issue re Good taste Travel and eve - and I have had no reversals or actions taken on this!
To top it off, I now have an unauthorised monthly fee charged to my account of R22.80 - this was never autorised by myself. The cashier declined this offer for me and I signed confirming that I declined, it now looks like it was not actually declined.
What a way to treat loyal customers Edgars - I would like to know the best way forward to pay off my account (only what I actually owe) and to then close the account - I AM OUT!