1 reviews | Active since May 2016

16 May 2016, 10:56

Good Taste Travel and eve (unauthorised charges)

<p>I see that I am not the first to complain about this subscription service. I have been charged for this four times and am now being charged penalties and receiving letters from your collections department for failing to make payment on my account. The only money owing on my account relates to this subscription which I DID NOT authorise or accept. I have contacted the travel department four times. Once from the Midlands Mall branch more than a month ago and three times over the last week after realising that Edgars has failed to do anything about this erroneous billing. I have yet to receive any kind of feed back and the lady dealing with the issue says that I should contact her in two weeks if I have not received feedback by then. If I wait another two weeks to receive feedback, I will probably be charged again for this Good Taste Travel and Eve. At R60pm, I have yet to receive a single thing for this. So not only are you charging me for something that I never agreed to, but I am also not even receiving anything for the R60pm. I understand that Edgars is doing badly but do you really need to de***** loyal customers out of their hard earned money to bankroll a failing business. How many people are you doing this to? R60 per customer per month, certainly amounts to a lot of money!</p> <p> </p> <p> </p> <p>I am sorely disappointed with the lack of response and hope that you can sort this out so that I can close my account with Edgars once and for all!</p> <p> </p> <p>I only gave one star because there is no option for no stars!</p> <p> </p>

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Replies (1)
Edgars
Edgars's reply17 May 2016, 08:03
Official
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible. ***/GO. Kind regards, Edcon customer experience team, ***