Good riddens Edgars

My account was already settled in August 2020 with Edgars and was still billed afterwards. I was billed R108 in September 2020 of which I have no knowledge of. Edgars was closed down permanently in Worcester. I went to Jet Stores at the time because they fall under the Edgars Group to quiry about the amount. The sales ladies at Jet stores assisted me in store to phone Edgars accounts department. I spoke to a gentleman at the time to explain my situation. He informed me that I was billed for Cell C services. I was shocked because I do not use Cell C services! He then took off the amount from my account and the situation was concluded. However the problem persists. During September 2020 another message appeared on my phone that I owe R208 at that time. I again went back to Jet stores to find out what is going on?! The sales lady explain to me that they receive numerous complaints of clients and advised me to rather deal with Edgars directly. She then gave me the contact number to sort out the problem. I try to phone numerous times, but was given the runaround, either a wrong number or wrong department. When I finally got through to them I became to know that Edgars is under the RCS Group. He informed me at the time that he will put a reminder on the system to follow up and escalate the matter. Coming November 2020, the outstanding amoount was R362.33 and then R388 as it stands now. I send them emails and proof that my account was settled. This is also affecting my Credit Rating!!! Everytime since then I contact the numbers appearing on my phone. They send me SMS messages. After numerous times they handed me over to debt collecters, Blake and Associates. They phone me every time to request payment. I send numerous emails and explain to their consultants the same situation over and again. Their response is that they will put a note on the system or esscalate the matter to the relavant department. Their explaination is never the same. I was explain that some bills falls under Edgars and others under RCS. They recorded all my phone calls but still persists to requests payment. I also forwarded my complain 2 times to the National Consumer Commision on the Complaint Section Form 71(1) but since then never received a feedback. This was their last response: You have very limited time to secure an arrangement on system in order for us to keep your account until you fulfil an agreed arrangement as your account is in6 months of arrears.

Allow us to help guide you into a healthier credit profile. All you have to do is ensure a payment of R220,55 is made by the 28th March 2021 to avoid any further action that may be taken against you due to non-payment.

Need a little more assistance? We are here to lend a helping hand.

Make a reduced payment of R108,88 . This payment may prevent further action on your account.

Mnr V COMPANIE if no payment is made on towards Edgars , Please be advised of the following:

·Should you fail to make payments towards this account, additional fees will be added towards your account.