LE
Louise E
1 reviews | Active since Oct 2014
28 May 2015, 09:54
Going the extra mile
Yesterday the 27th of May round about 17h00 I was shopping in Edgards Mooirivier Mall. I carried a hand full of parcels....and when I was about to leave I discovered that one of the parcels went missing..... Rachelle immediately contacted security to rewind the security tapes, she ran around and really went the extra mile to locate my missing parcel. Rachelle you should be applauded for your excellent customer service.....Edgards Mooirivier please promote Rachelle and employ more people than her!
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Edgars's replyOfficial
29 May 2015, 13:09Hello Louise Els,
Thank you for bracing us with such a wonderful compliment. It is such feedback that motivates our staff and enable them to go the extra mile for customers. We are pleased you received such outstanding service from Rachelle and the store manager was notified so she may be acknowledged.
Thank you again for taking your time to write us this compliment.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for bracing us with such a wonderful compliment. It is such feedback that motivates our staff and enable them to go the extra mile for customers. We are pleased you received such outstanding service from Rachelle and the store manager was notified so she may be acknowledged.
Thank you again for taking your time to write us this compliment.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply29 May 2015, 13:09
Official
Hello Louise Els,
Thank you for bracing us with such a wonderful compliment. It is such feedback that motivates our staff and enable them to go the extra mile for customers. We are pleased you received such outstanding service from Rachelle and the store manager was notified so she may be acknowledged.
Thank you again for taking your time to write us this compliment.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for bracing us with such a wonderful compliment. It is such feedback that motivates our staff and enable them to go the extra mile for customers. We are pleased you received such outstanding service from Rachelle and the store manager was notified so she may be acknowledged.
Thank you again for taking your time to write us this compliment.
Your reference number is as follows: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,