Go dig her up to get your money

Item: Edgars
Rating: 2
Author: Herman R

I am sick of you people now. My mom passed away in October. I went into the branch to submit documents for the account to be closed. Since then, I have received numerous calls and threatening letters from you people. How many times should I send the documents? I am given numbers to call that are engaged for 2 days solid. I give up!!! If you want your lousy R400, go dig up my mom and ask her for it. Alternatively get your ******* sorted out. I'M DONE!!!

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Replies (1)

Edgars's replyOfficial

25 Jan 2016, 16:40

Hello hermvr77,

Thank you for raising your concerns with us. Please be advised the documents have been sent to Hollard and the claim will be processed. We apologise for the overall experience. Concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Edgars's reply25 Jan 2016, 16:40

Official