IM
IAN M

1 reviews | Active since Jul 2014

08 Oct 2015, 08:44

GIVING ME A BAD NAME AT ITC

Good day,<br> <br> firstly i just want to say that im not happy at all how EDGARS is treating me as a customer.<br> <br> i was retrenched last year 31May2014.<br> <br> i then put in a claim at Edgars for the customer protection plan that i have to settle my debt with Edgars.<br> <br> the claim was paid and settled . and i say thank you<br> <br> when i put in the claim. the store in Delmas told me to cut up my card because Edgars will close my account. <br> <br> but at the end of the next month June. i recieved a account from Edgars for the club fee.<br> <br> the more i tried to get help to tell them the account is closed . and i cant pay for something that is not valid anymore.<br> <br> i feel that is unfair there were emails that came from me about this complaint . but no one gave a look in to it and try to help me.<br> <br> now Edgars put my name up at ITC and black listed my name. which is unfair. <br> <br> i want Edgars to sort this problem out and give me a call .<br> <br> I DONT WANT TO GIVE EDGARS A BAD NAME . BUT THATS WHAT THEY ARE BUSY DOING TO ME<br> <br> I wait for the response<br> <br> many thanks<br> Ian McPherson

0
Replies (1)
Edgars
Edgars's reply08 Oct 2015, 16:00
Official
Hello IDM513513,

Thank you for notifying us of this matter. Please be advised we have referred this matter to the accounts department to address all the concerns raised. We assure you concrete feedback will be given to you shortly. We apologise for the overall experience.

The reference number for your query is: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edcon customer experience
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