CZ
Caroline Z
1 reviews | Active since May 2015
26 May 2015, 12:05
Given up hope
So after numerous complaints, messages I've given up hope. <br> <br> After I checked my account and went back to last year's statements I realised that edgars charged me for sms and airtime that I never ever authorised on my account. The cellphone number they have has not been in use by me since last year July, but somehow someone authorised this and now I must pay for it. The amount is almost R1000. The call centre people are beyond useless in helping me, eveytime I'm told they will reverse the funds and return my call.... It's May... I've been waiting since February. <br> <br> I'VE NOT GIVEN ANYONE PERMISSION TO ADD THIS TO MY ACCOUNT SEEING I AM THE ACCOUNT HOLDER. I HAVE A CONTRACT CELLPHONE AND THEREFORE DONT NEED SMS OR AIRTIME. <br> <br> Jet cellphone is USELESS. The people have no clue what you are talking about and just **** me off more eveytime I speak to them. <br> <br> ***<br> <br> THE SUPERVISOR'S NAME IS TUMI. <br> <br>
Helpful (0)
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Replies (1)
Edgars's replyOfficial
27 May 2015, 13:49Hello Blom1984,
As per our telephonic discussion, kindly note this query was referred to the RMCS management to address as it has been prolonging. Please be advised we have send a request for cancellation and reversal. We apologise for the overall experience. But we assure
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note this query was referred to the RMCS management to address as it has been prolonging. Please be advised we have send a request for cancellation and reversal. We apologise for the overall experience. But we assure
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply27 May 2015, 13:49
Official
Hello Blom1984,
As per our telephonic discussion, kindly note this query was referred to the RMCS management to address as it has been prolonging. Please be advised we have send a request for cancellation and reversal. We apologise for the overall experience. But we assure
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note this query was referred to the RMCS management to address as it has been prolonging. Please be advised we have send a request for cancellation and reversal. We apologise for the overall experience. But we assure
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,