Given a run around after paying for a watch repair
<p>I've been given a runaround by a Edgars melrose Arch. I brought my watch in for repairs in November last year. After countless visits to the store, I only got it back in April 2017. I was charged for a glass replacement and a new battery. Two weeks later, the battery stops working, meaning they didn't even replace the thing. I've been going to the store to get it fixed but kept on being sent from pillar to post. </p> <p>Adelaide spoke to me and promised to assist if I come back the following day, knowing very well that she is off. I've been made to wait just to get my watch back and a refund for the battery replacement that I paid for.</p> <p>I'm so not happy about this</p> <p> </p>
We have escalated the complaint to the Edgars Melrose Arch mall management to address as our valued customer is not happy that watch repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Melrose Arch mall management to address as our valued customer is not happy that watch repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.